Voice Over IP Call Centers
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Jared Smith

Read My Book

What people are saying about Jared Smith

Photocopies of the original letters are available upon request.

    From Big Nerd Ranch, Press Release August 31, 2006
    Big Nerd Ranch, Inc. announced today the newest addition to its line-up of classes, Asterisk Bootcamp, November 6-10, 2006. Asterisk Bootcamp, taught by instructor Jared Smith and developed by Sokol & Associates ...

    The innovative bootcamp highlights the instruction prowess of Asterisk guru and author, Jared Smith. Jared is the Senior Consultant and instructor for Sokol & Associates and the creator of the IAX2 trunking technique. He is featured as a co-author of the seminal Asterisk text, Asterisk: The Future of Telephony, and one of the co-creators of the Asterisk Docs project.

    "When you're dealing with emerging technologies, finding the right instructor with the requisite experience and street credentials to teach a class can be challenging," said Aaron Hillegass, Big Nerd Ranch founder. "Having someone with the knowledge base, reputation, and vigor of Jared Smith is like winning the lottery. His finger has been at the pulse of Asterisk design almost since its inception, and his ability to translate his knowledge into practical instruction for students is an incredible asset." (PRWeb.com)



    From Sokol & Associates Website:
    Jared Smith is a systems engineer, network engineer, developer and all-around Asterisk guru. He is co-author of O'Reilly's Asterisk: The Future of Telephony as well as the creator of IAX2 trunking. Source


    From SineApps:
    "A couple of notable speeches were Jared Smith's speech on voice recognition and text to speech...

    "Jared spoke about the new speech recognition integration in the latest versions of the Asterisk Business Edition ... Jared had a pleasant manner of speaking which also made it enjoyable for my partner, who came with me and knew very little about Asterisk." (SineApps.com - Asterisk Daily News and VoIP Services: Astricon Paris Write Up, June 27, 2006)


    Alec Saunders
    "The final talk of the day, Jared Smith's talk on Voice Recognition and Text to Speech, was great. He showed us how, using LumenVox, you could easily create robust voice rec applications. ... Then he used Cepstral to do text to speech, which was also very exciting." (Alec Saunders - Astricon 2006)


    Tim O'Reilly, owner O'Reilly Media:
    (The following quote is the article that resulted from Jared's suggestion here to Tim O'Reilly that he do a study on books that are released under liberal licenses, like Asterisk: The Future of Telephony, and are available for free download.) As part of our continued effort to understand the impact on book sales of the availability of free downloads, I wanted to share some data on downloads versus sales of the book Asterisk: The Future of Telephony, by Leif Madsen, Jared Smith, and Jim Van Meggelen, which was released for free download under a Creative Commons license.

    Jeremy McNamara of nufone.net, which operates one of the mirrors, provided us with download stats, which we were then able to compare with book sales. Our goal of course, is to help publishers understand whether free downloads help or hurt sales. The quick answer from this experiment is that we saw no definitive correlation, but there is little sign that the free downloads hurt sales. More than 180,000 copies were downloaded from Jeremy's mirror (which is one of five!), yet the book has still been quite successful, selling almost 19,000 copies in a year and a half. This is quite good for a technical book these days -- the book comes in at #23 on our lifetime-to-date sales list for the "class of 2005" (books published in 2005) despite being released at the end of September. You might argue that the book would have done even better without the downloads, especially given the success of asterisk and the importance of VoIP. But it's also the case that the book is far and away the bestseller in the category, far outperforming books on the same subject from other publishers.

    FromO'Reilly Radar: Free Downloads vs. Sales: A Publishing Case Study

    From O'Reilly Media:
    Jared Smith is a long time member of the Asterisk community, and a co-founder of the Asterisk Documentation Project. Jared has over a decade of systems administration and programming experience, along with several years of professional telephony and voice-over-IP experience. As the architect of one of the world's largest Asterisk installations, he has a wealth of hands-on Asterisk knowledge. (Source: O'Reilly Media)

    From Asterisk: The Future of Telephony, published by O'Reilly Media, September 2005
    Jared Smith is one of those rare individuals whose beloved hobby is the same as his profession. The son of a computer store owner, Jared wrote his first computer program at the age of 7 on his Commodore 64. The obvious choice of major for this geek-in-embryo was Computer Engineering, and Jared received his Bachelor of Science degree with a minor in Computer Science from Utah State University. He now has over a decade of professional systems administration and programming experience in the simulation, market research, and web analytics industries. As a key architect of one of the world's largest Asterisk installations, Jared has a wealth of hands-on telephony and VoIP knowledge, which he shares through users groups and various public speaking engagements. He is an active member of the Asterisk community and a co-founder of the Asterisk Documentation Project.

    Jared is active in his community, donating Asterisk services to local schools and serving in his church. The greatest joy in Jared's life comes from spending time with his children, , and his wife, Jenny.


    From the Astricon 2004 program:
    "Jared Smith is a Linux systems administrator with several years of telephony and oice-over-IP experience. While working for a previous employer, he rolled out one of the world's largest Asterisk installations. That installation alone saved the company $20,000 (USD) a month, and paid for itself in less than five months. Jared is also responsible for inventing a feature in Asterisk known as 'IAX2 trunking', allowing concurrent calls between two Asterisk installations to minimize IP overhead, and thus increase the number of simultaneous calls over a particular link. Jared has also been instrumental in creating the infrastructure for the Asterisk Documentation Project. He is an active participant in the project and has written a good portion of current edition."
    Source: Astricon 2004 Conference Archives

    Here is the Astricon Power Point Presentation


    DISCOVERY
    RESEARCH GROUP
    January 29, 2004
    To Whom It May Concern:

    It is with pleasure that I write this letter of recommendation for Jared Smith, with whom I worked at Discovery Research Group for approximately 20 months.

    During that period of time, I was president of the company and Jared was a member of our infrastructure team. The infrastructure team was tasked with the project of completely rebuilding the technical infrastructure of the entire company.

    Jared possesses the rare talent of being able to operate simultaneously in the technical world and in the business world. He is able to discuss complex technical matters with anyone, and is also able to frame the discussion in terms of benefit to the company.

    Jared also exhibited the ability to work well with every group of stakeholders, including our client base, vendors, other employees and executives.

    I will miss working with Jared on a professional level, but also on a personal level. I would hire Jared again without hesitation if given an opportunity.

    Please feel free to contact me if I can answer further questions.

    Michael Lundberg, President
    6975 Union Park Center, Suite 450,
    Salt Lake City, UT 84047
    800-678-3748 or 801-569-0107
    FAX 888-233-1269
    www.drgutah.com


    June 22, 2001

    To Whom It May Concern:

    Jared Smith has worked with me at Visionary Products, Inc. for about the last two years while he attended Utah State University. His primary duties were system administration, database administration, and web application developer. During the last few months, Jared has also been involved in embedded systems development, including hardware and firmware development.

    Jared's system administration skills are among the best around. He has an in-depth knowledge of UNIX (especially Linux) and Windows server administration, including account maintenance, security, Internet services, and backup. Jared is also able to quickly research and expand his administration skills when the need arises.

    As a database and web application developer, Jared setup our databases servers, both Microsoft SQL Server and MySQL and implemented numerous web-based graphical user interfaces using PHP to access the databases.

    Jared's C programming, assembly language knowledge, and electrical and computer engineering education make him a good fit for firmware and embedded system development.

    Jared also gets along well with others and has no problem communicating effectively.

    In all, Jared is very likely to be a great part of your team!

    Sincerely,
    Paul Hepworth
    VP Engineering

    Email: paulh@visionaryproducts.com


    To Whom It May Concern:

    The purpose of this letter is for recommending Jared Smith for employment. I was his supervisor, during which time he proved to have many skills, which I valued greatly. We had many challenging problems and time schedules that required excellent problem solving skills as well as the ability to work under pressure. He was able to meet those challenges, and his suggestions and solutions proved to be sound. His motivation and awareness for doing what needed to be done was appreciated, I never had to "micro-manage" Jared. He was always willing to research and learn about the things that he didn't know, thus I know he has the ability to adapt to various positions that he may not currently have expertise in at this time. He is easy to work with and was a valued employee. I have no doubt that he will be a great asset to your organization. Feel free to call or email me to discuss any other questions you may have about this recommendation.


    Yours truly,

    Allan Lundberg
    Director of Software Development
    CIS (County Information Systems)
    Phone: (435) 752-2750
    Email: alworking@home.com


    June 22, 2001

    To Whom It May Concern:

    This letter is to introduce and recommend Mr. Jared Smith and to give an idea of Jared's duties while employed at Utah State University Resource Recovery Services. Jared worked for a period of approximately 1 1/2 years in our Surplus Sales operation and during that time had the opportunity to receive a good deal of hands-on training and experience.

    During the period of a year our operation typically receives several hundred excess (or surplus) computers that are turned in for sale or salvage. Jared's job as a computer repair technician involved the receipt, analysis and processing of these computers. He honed his decision-making skills by doing an initial analysis on each unit to determine whether or not the unit was worth further processing. Units that were deemed to not be worth repairing were salvaged for useable parts and then recycled by private sources for scrap value.

    Once Jared performed the initial sort then the real work of refurbishing the units began. I come to rely on Jared's judgment and integrity as he undertook only the units that he was certain would recover the costs associated with the repair and refurbishing. He dealt with a large variety of units all the way from main or mini frame units to pc's of every shape and size along with a good deal of peripheral equipments such as printers, modems, cards, etc.... Jared did an outstanding job and his technical skills increased greatly during his time with us.

    In addition to his technical skills; Jared worked well with people and was liked and respected by his co-workers. I found him to be most responsive and willing to do whatever was asked even when the request was outside of his normal duties. Jared is customer-oriented and paid a good deal of attention to the art of pleasing his customers.

    In summary, I would highly recommend Jared to be considered for a wide variety of job applications. He learned many of his skills as a young man helping his father in a home computer repair business and this type of work just seems to come naturally for him. He is dependable and seems well-adjusted in his personal and home life.

    I will be happy to visit in person and/or address any issues not covered above.

    Sincerely,

    G. Kevin Phillips, Manager
    Utah State University Resource Recovery
    Phone: (435) 797-1973
    email: kevinp@fac.usu.edu

Jared Smith

Last Update: Monday, Jul. 23, 2007

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