Jared Smith: Asterisk Consultant, Resume and Work Experience

		Voice Over IP		Call Centers
	Network Operations		Installation



Jared Smith Asterisk Consultation Asterisk Documentation Jared's Work Experience Voice over IP What people are saying about Jared Email Jared Smith Read My Book	Jared Smith - Complete Resume Contact Information Professional Summary Education Work Experience Other Professional/Technical Skills Other Accomplishments References Contact Information Email: jaredsmith@jaredsmith.net URL: http://www.jaredsmith.net/resume.php Read what people are saying about Jared Smith and read letters of recommendation from employers Disclaimer: This page is maintained by Jared's non-technical wife, Jenny--please accept her apologies for any mistakes! Email Jared if you need clarification. Professional Summary Senior Systems Administrator with management, VoIP, and enterprise-scale network operations experience. Excellent public speaking skills and published technical author. Education August 1994 - December 2001 Utah State University (Logan, UT) B.S. in Computer Engineering with a minor in Computer Science Star Valley High School, Afton, WY, graduated 1994 Complete list of Work Experience Public Relations Manager July 2007 - present Digium, Inc., Huntsville, AL Digium created, maintains, owns and is the innovative force behind Asterisk, the open source telephony communications software in use by more than two million servers today. Asterisk powers Digium's family of software and hardware appliances and enables other companies to customize voice over IP (VoIP) products. Developed and taught Asterisk training programs worldwide Managed company's online public relations efforts Advised potential clients on software and hardware capabilities for difficult installations before sale Wrote software documentation Senior Consultant/Trainer February 2006 - July 2007 Sokol & Associates, Kansas City, MO Sokol & Associates is a VoIP consulting firm specializing in open source solutions and training. Sokol & Associates also administers Asterisk training conferences worldwide, including AstriCon, AstriCon Europe, Asterisk 101, Asterisk Administration, and The Asterisk Boot Camp. This company was acquired by Digium, Inc, in July 2007. As primary Asterisk consultant and team lead, Jared performed Asterisk customization for small-large businesses in the US and Canada Developed and taught Asterisk training programs Participated in and led installations ranging in size from one-man operations on up to munincipalities Evaluated and recommended hardware and equipment purchases to suit client needs and budget Provided call center Asterisk customization, training, and consultation Troubleshot interoperability issues with client, hardware, ISPs, and telecom companies Administered dCap (Certified Digium Asterisk Professional) certification test Managed company hardware and network infrastructure Generated new client leads Senior Network Systems Operator / R&D Team Lead January 2004 - February 2006 Omniture, Orem, UT Omniture's industry-leading SiteCatalyst solves the mysteries of online activity, providing the insight and intelligence you need to make smart business decisions. This vital tool is the Web-site analytics choice for more Fortune 200 companies than all other on-demand Web analytics companies combined. Managed team of Systems Administrators responsible for enterprise-level systems and network monitoring and hardware Research and Development, reporting directly to VP of Network Operations Directed data center startup installation Led and coordinated teams of NetOps personnel during data center travel for hardware installation, maintenance, and updates Worked with NetOps team to maintain several thousand servers' hardware and software for mass-scale web analytics applications over fiber optic network at remotely located data centers worldwide Maintained and troubleshot enterprise-level network hardware Interviewed potential employees and recommended for hire Evaluated equipment using benchmarking standards Recommended hardware purchases, some totaling over a million dollars Maintained and upgraded company telephone system Backups Asterisk Consultant October 2005 - present No More Mortgage in Orem, Utah NO MORE Mortgage's mission is reversing the tide of consumer debt in America. Its comprehensive approach to professionally managed debt elimination, combined with ongoing financial education, results in clients who enjoy interest savings of $20,000 to $200,000 or more, while eliminating all of their debt, including their mortgage, in an average of nine years or less. Asterisk server setup for office operations Asterisk Consultant July 2005 - October 2005 OpenBase International in Concord, New Hampshire For over a decade, the OpenBase family of products have been enabling some of the most innovative business applications at work today. Product lines include OpenBase SQL, OpenBase Forms, and OpenBase Solutions. Custom Asterisk programming Volunteer Asterisk Consultant August 2005 North Star Academy in Riverton, Utah North Star Academy is a charter school for children aged K-8. Troubleshot installation of Asterisk telephone system Asterisk Consultant September 2004 - April 2005 Sivox in Florham Park,New Jersey SIVOX has been implemented in enterprise-wide installations with notable Fortune 500 companies. Our vision is to be the architect of the perfect customer interaction. This is accomplished through the innovative application of total immersion simulation technology. Asterisk server setup for office operations Infrastructure Team Manager May 2002 - January 2004 Discovery Research Group, Salt Lake City, UT (A letter of recommendation is available online from this employer.) Discovery Research Group provides primary market research through telephone interviewing and web administered surveys. With world-class service professionals and state-of-the-art phone centers, Discovery Research Group specializes in interviewing and recruiting respondents over the telephone. Management of IT team, including systems administrators and programmers, reporting directly to CEO Responsible for entire corporate IT infrastructure, including approximately 500 desktops and over 50 servers located at five geographical locations Proposed, implemented, and maintained a company-wide Asterisk VoIP phone system, saving company over $200,000 a year Worked with vendors and employees to review and recommend service, software, and hardware purchases Interviewed, evaluated, and recommended employees for hire Maintained wide-area network between remote offices File server maintenance and security Upgraded computers at remotely located call centers Programmed database back-end for online employee timesheets and information updates SAMBA Computer Consultant November 2001 - January 2002 ABMS (Advanced Business Management Systems) in Logan, Utah American Business Management Systems, Inc., ("ABMS") has been developing state-of-the-art software for the Tire and Automotive Industry for over a decade. Some of the key features if the Tire Guru suite include: inventory management, accounts receivable, accounts payable, general ledger, echnologically advanced e-commerce system designed to link tire wholesalers to retail dealers through a secure internet link, tire fitment guide, promotions, coupons, service scheduling, customer history,and a comprehensive reporting module. Designed and implemented changes to tire sales and inventory software Computer Consultant July 2001-August 2001 Guru Labs in Bountiful, Utah Guru Labs offers Linux training classes. Our Gurus thoroughly research cutting edge advancements in Linux to incorporate in curriculum. Our instructors are unparalleled experts in creating successful and enjoyable training experiences for individuals and groups. Designed curriculum for course on Web Application Development (see http://www.gurulabs.com/linux415.html for course curriculum) Created slides for use in classes Generated PHP and SQL code for specific examples of topics covered in class Systems Administrator / Computer Engineer September 1999 - July 2001 Visionary Products (formerly known as GoCode) in Draper, UT (A letter of recommendation is available online from this employer.) Visionary Products, Inc., provides engineering services for organizations needing additional engineering support for a wide range of projects and new product development. When you need specialized engineering, electrical or mechanical design, or just need some extra engineering support for an urgent project, you can count on VPI to help you make your projects successful and your products work right. Responsible for design, administration, and security for corporate network infrastructure, including: File and print sharing servers (using Linux and Windows NT, including SAMBA)· Web and application servers (Apache, IIS, and Stronghold, with PHP scripting)· Mail servers (Sendmail, iMail, and several web-based mail systems)· Relational Database servers and clients (MySQL and Microsoft SQL Server)· Router / Firewalls· Backup systems Programmed server-side applications, including an e-commerce shopping cart, an online barcode catalog system, an internet voting program, and many other database-backed web applications Managed a small group of web programmers to provide timely solutions to client's needs Programmed server-side internet applications, including an e-commerce shopping cart, an online barcode catalog system, an internet voting program, and many other database-backed applications Responsible for researching and utilizing open-source solutions to critical software needs Responsible for evaluating all computer hardware and software purchases Set up and maintained an online bug tracking database Wrote firmware in C for an 8051-based microcontroller Systems Administrator March 1998 - August 1999 Digitran Simulation Systems, Inc. in North Logan, UT (A letter of recommendation is available online from this employer.) Digitran Systems, Incorporated develops, manufactures and markets simulator training systems which are used to train personnel in the petroleum, transportation and construction industries. The company manufactures a variety of simulator training systems for crane operations, petroleum operations, and heavy duty truck driving. Setup and administered web, mail, file, and print servers on various platforms including NT, Linux, SCO Unix, IRIX, Windows 3.1, and Windows 98 Planned and implemented the company network redesign, intranet servers, and source code control systems. Recommended computer hardware purchases and performed assembly, upgrades, diagnostics, maintenance, and repair on systems Introduced company to Linux, resulting in the porting of all simulation code to Linux platform Web site design, including custom CGI programming Simulation software testing, troubleshooting, and quality assurance Traveled to Venezuela for on-site customer service call, diagnosed and repaired hardware and software conflicts Assisted in creation of Spanish edition of software documentation and user manuals Authored a software installation manual for use within the company Computer Technician March 1997 - March 1998 Utah State University, Logan, UT (A letter of recommendation is available online from this employer.) Diagnosed and repaired University computer systems Assisted with the sale of surplus equipment Web site design, integrating an online database of available equipment Computer Consultant October 1997 - February 1999 Martin Communications Handled area service calls for Dell, Compaq, Hewlett Packard, etc., computers Hardware installation and troubleshooting Router installation and troubleshooting Reported results of customer service visits and made recommendations for correcting problems Other Technical Skills Extensive experience in file, database, mail and web server administration; shell scripting, network security, intranet development, and computer hardware diagnostics and repair Asterisk Voice Over IP system design, implementation, and administration Skilled in custom web application programming including PHP server-side scripting, HTML, JavaScript, Flash, and relational database integration Eight years of relational database experience, including web and database integration and online cataloging using MySQL, PostgreSQL, and SQL Server Extensive experience in equipment evaluation, recommendation, purchase, installation, maintenance, and troubleshooting I have programmed in several languages including: C, PHP, C++, Pascal, dBase, Transact-SQL, PERL, HTML, JavaScript, ABEL, Verilog, BASIC, CGI, and Prolog. I am skilled in the use of Adobe Photoshop, Adobe PageMaker, GIMP, Macromedia DreamWeaver, Microsoft FrontPage, and Macromedia Flash. I can install and tie-down telephone lines, install network cable, and troubleshoot network hardware wiring problems. Firmware programming in C / Embedded systems development Other Accomplishments Eagle Scout Award - Boy Scouts of America, awarded 1993 Academic Scholarship - USU, awarded 1994 March 1998 TechForce Network Service Authorized Service Provider January 2001 Brainbench certification in PHP 4 January 2001 Brainbench Certification in Programmer/Analyst Aptitude January 2001 Brainbench certification in Linux Administration Successfully completed a two-year term as a christian missionary for the Church of Jesus Christ of Latter-day Saints, living and working in South America (Chile and Paraguay) for two years (1994-1996) I read and speak Spanish fluently. Wrote PHP code utilizing mySQL databases that allows the client to update all text on web sites himself. The code allows users to enter text in a browser window and update the web site immediately without learning any HTML. We've sold the code to several smaller companies and organizations that can not afford the expense of contracting a web page designer full-time to maintain a site. I have designed several web sites using custom database-driven applications for miscellaneous purposes, including: matchmaking - http://www.i2isingles.com/ online real estate auction - http://www.ebuyhome.com/ corporate identity - http://www.flexi-flask.com/ directory - http://www.theimta.org/ non-profit organization - http://www.savannahspeechandhearing.org/ Invented a feature in Asterisk known as "IAX2 trunking", allowing concurrent calls between two Asterisk installations to minimize IP overhead, and thus increase the number of simultaneous calls over a particular link. Co-founder of the Asterisk Documentation Project http://www.asteriskdocs.org/ Presenter at the first Astricon Asterisk User Convention with Leif Madsen, September 2004. Jared and Leif spoke to almost 500 people at the three-day event with attendees from 32 countries on 6 continents. Speaker at the Salt Lake Linux Users Group (SLLUG) meeting December 15, 2004, on Asterisk, describing the software and providing a hands-on demonstration of a live Asterisk VoIP system. See the outline. Speaker at Provo Linux Users Group (PLUG) January 2005 meeting. Here is an audio recording of the meeting, and the help from the PLUG mailing list. Jared's speech was standing-room only, and drew the largest attendance at a PLUG meeting to date. Speaker at Ogden Area Linux Users Group(OALUG) for their June 2005 meeting. Co-Author of Asterisk: The Future of Telephony with Leif Madsen and Jim VanMegglen, published by O'Reilly Media in September 2005. Read it online. This PDF sample chapter, Dialplan Basics, is Jared's work. Asterisk: The Future of Telephony becomes the #5 best-selling technology book on Amazon.com in October, 2005. Speaker at Utah Valley State University Linux Users Group (UVLUG) October 8, 2005. Read about it here. Presenter at Astricon 2005 in Anaheim, California. Hear from Jared, Jim, and Leif during the Friday afternoon session, October 14, 2005, at 3:20 PM and find them during the conference for book signings. Asterisk: The Future of Telephony goes into its FIFTH printing in November 2005, just 2 months after its September 2005 release. Co-founder of the Utah Asterisk Users' Group in January 2006. Speaker at the January 5, 2006, Utah Asterisk Users' Group Meeting for a standing room only crowd. Here's the video. Active member of FredLUG, the Fredericksburg Area Lunux User's Group. Speaker at November 22, 2006 resurrection meeting of FredLUG. Speaker at June 19, 2007, FredLUG meeting. "Jared gave a presentation on PXE and kickstart, and how to use these facilities to do automated and unattended installations." Employer References (see OCR copies of my letters of recommendation) Steven Sokol Sokol and Associates 4031 Central Street Kansas City, MO 64111 United States Phone: +1 816 256 8916 Email: info@sokol-associates.com Michael Lundberg, President Discovery Research Group 6975 Union Park Center, Suite 450 Salt Lake City, UT 84047 800-678-3748 or 801-569-0107 FAX 888-233-1269 Paul Hepworth, Vice-President of Engineering Visionary Products, Incorporated 11814 South Election Drive, Suite 200 Draper, UT 84020 801-495-2310 Allan Lundberg, Lead Engineer Digitran Simulation Systems, Incorporated 2825 North 920 East North Logan, UT 84341 435-752-2750 Kevin Phillips, Manager Utah State University Resource Recovery UMC 8980 Logan, Utah 84321 435-797-1973 Pictures of Jared Smith Disclaimer: This page is maintained by Jared's non-technical wife, Jenny--please accept her apologies for any mistakes! Email Jared if you need clarification. Last Update: Monday, Jul. 23, 2007 Email Jared Smith \| Jared's Resume \| Asterisk Consultant
Copyright, 2005 Jared Smith